Welcome to Northern Rivers Taxation & Business Services ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and use our website, located at www.nrtbs.com.au (the "Website").
We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable privacy laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth).
We may collect the following types of personal information from you:
Contact Information: Name, email address, phone number, and postal address when you fill out contact forms, subscribe to newsletters, or otherwise communicate with us.
Professional Information: If you are a prospective client, we may collect information related to your business or financial situation that you choose to provide in initial inquiries.
Website Usage Information: Information about your visit to our Website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is typically collected through cookies and similar technologies (see Section 5).
Communication Information: Records of your correspondence with us, such as emails or messages sent through the Website.
We collect information in several ways:
Directly from You: When you voluntarily provide it to us through forms on our Website, email, or other direct communications.
Automatically: As you navigate through and interact with our Website, we may use automatic data collection technologies (like cookies) to gather certain information about your equipment, Browse actions, and patterns.
From Third Parties: In some instances, and only with your consent or as permitted by law, we may receive information from third-party services that integrate with our Website (e.g., analytics providers).
We use the information we collect for various purposes, including:
To Respond to Your Inquiries: To answer your questions, provide information you request, and respond to your contact requests.
To Provide Services: If you become a client, we will use your information to provide our accounting, taxation, and advisory services. This use will be governed by a separate engagement agreement and our professional obligations.
To Improve Our Website: To understand how users interact with our Website, identify areas for improvement, and enhance user experience.
For Marketing and Communications: To send you newsletters, updates, or other marketing communications that may be of interest to you, where you have consented to receive them. You can opt-out of these communications at any time.
For Security and Fraud Prevention: To maintain the security of our Website and protect against fraudulent or unauthorized activity.
To Comply with Legal Obligations: To meet our legal and regulatory requirements.
We may disclose your personal information to third parties in the following circumstances:
Service Providers: To third-party service providers who assist us in operating our Website or conducting our business (e.g., website hosting, IT support, analytics providers). These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
Professional Advisers: To our professional advisers (e.g., lawyers, auditors) when necessary for the conduct of our business.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
With Your Consent: To any other third party with your express consent.
We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
Our Website uses "cookies" and similar tracking technologies to enhance your experience and collect information about your Browse patterns.
What are Cookies? Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
How We Use Cookies: We use cookies for purposes such as:
Website Functionality: To enable basic website functions (e.g., remembering your preferences).
Analytics: To understand how visitors use our Website, which helps us improve its content and design (e.g., Google Analytics).
Marketing (if applicable): To deliver more relevant advertisements to you based on your Browse habits (if we engage in such activities, which will be disclosed).
Managing Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Website.
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Under the Privacy Act 1988 (Cth), you have certain rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or outdated personal information we hold about you.
Anonymity/Pseudonymity: Where lawful and practicable, you have the option of not identifying yourself, or of using a pseudonym, when dealing with us.
Complaint: If you believe we have breached your privacy rights, you have the right to make a complaint.
To exercise any of these rights, please contact us using the details provided in Section 10. We will respond to your request within a reasonable timeframe.
While our primary operations are based in Australia, some of our third-party service providers (e.g., cloud hosting) may store or process data outside of Australia. Where this occurs, we take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Australian Privacy Principles.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Effective Date" at the top of this page indicates when this Privacy Policy was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
